Technical Support Executive

Experience: 0–5 Years | Process: Technical Support

We are hiring Technical Support Executives to troubleshoot customer issues and provide effective technical assistance.

Responsibilities:

• Handle technical queries through calls/chat/email.
• Diagnose and troubleshoot hardware, software, network, or product-related issues.
• Guide customers through step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate complex technical problems to relevant teams.
• Maintain quality and customer satisfaction standards.

Requirements: Good communication and troubleshooting skills, basic technical knowledge, computer proficiency, and customer-handling ability. Relevant technical support/BPO experience is preferred.