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Experience: Freshers / 0–1 Year | Department: Human Resources

We are looking for an HR Intern to support recruitment and day-to-day HR activities.

Responsibilities:

• Assist with candidate sourcing and screening.
• Coordinate interviews and candidate follow-ups.
• Maintain recruitment trackers and employee records.
• Support onboarding and documentation activities.
• Post job openings across recruitment platforms.
• Coordinate with candidates and hiring teams.
• Assist with general HR administrative activities.

Requirements: Good communication skills, basic MS Office/Excel knowledge, willingness to learn, and a proactive attitude. Students or recent graduates pursuing HR/Business-related education may apply.

Experience: 1–6 Years | Department: Workforce Management

We are looking for WFM professionals to manage staffing, scheduling, forecasting, and real-time operational performance.

Responsibilities:

• Prepare workload and staffing forecasts.
• Create and manage employee schedules.
• Monitor real-time staffing and service levels.
• Track attendance, shrinkage, occupancy, and productivity.
• Manage intraday adjustments to meet business requirements.
• Prepare daily/weekly/monthly WFM reports.
• Coordinate with Operations, HR, and Training teams.

Requirements: WFM experience in BPO/contact center operations, strong Excel skills, analytical ability, and understanding of forecasting, scheduling, and real-time management.

Experience: 6–12 Years | Department: Quality & Training

We are hiring a Quality & Training Manager to lead quality and learning functions and drive continuous performance improvement.

Responsibilities:

• Manage Quality Analysts and Training teams.
• Establish and monitor quality and training standards.
• Analyze quality trends and identify process gaps.
• Drive calibration, coaching, and improvement initiatives.
• Develop training plans, assessments, and learning programs.
• Partner with Operations and WFM teams.
• Track KPIs and present performance reports to stakeholders.

Requirements: Strong experience in BPO Quality/Training, leadership and analytical skills, excellent communication, and stakeholder-management capability.

Experience: 6–12 Years | Department: Quality & Training

We are hiring a Quality & Training Manager to lead quality and learning functions and drive continuous performance improvement.

Responsibilities:

• Manage Quality Analysts and Training teams.
• Establish and monitor quality and training standards.
• Analyze quality trends and identify process gaps.
• Drive calibration, coaching, and improvement initiatives.
• Develop training plans, assessments, and learning programs.
• Partner with Operations and WFM teams.
• Track KPIs and present performance reports to stakeholders.

Requirements: Strong experience in BPO Quality/Training, leadership and analytical skills, excellent communication, and stakeholder-management capability.

Experience: 6–12 Years | Department: Operations

We are looking for an Operations Manager to manage teams, processes, performance, and overall service delivery.

Responsibilities:

• Manage day-to-day operations and multiple teams.
• Drive productivity, quality, SLA, CSAT, and business targets.
• Analyze performance reports and identify improvement opportunities.
• Manage escalations and client requirements.
• Lead Team Leaders and support performance management.
• Coordinate with WFM, Quality, Training, and other functions.
• Implement process improvements and operational best practices.

Requirements: Strong BPO/customer service operations experience, leadership skills, analytical ability, stakeholder management, and excellent communication.

Experience: 2–6 Years | Department: Training

We are hiring Process Trainers to deliver training and support employee performance improvement.

Responsibilities:

• Conduct induction, process, product, and refresher training.
• Prepare training materials and assessments.
• Track trainee performance and identify knowledge gaps.
• Conduct coaching and feedback sessions.
• Work with Operations and Quality teams to improve performance.
• Maintain training reports and documentation.
• Ensure employees understand process and compliance requirements.

Requirements: Strong presentation and communication skills, experience in BPO/customer service training, good process knowledge, and ability to engage learners effectively.

Experience: 1–5 Years | Department: Quality

We are looking for Quality Analysts to monitor customer interactions and ensure compliance with defined quality standards.

Responsibilities:

• Monitor and evaluate calls, chats, and emails.
• Conduct quality audits using defined parameters.
• Identify process gaps and provide actionable feedback.
• Prepare quality reports and trend analysis.
• Conduct calibration sessions with Operations and Training teams.
• Track recurring errors and recommend improvement areas.
• Support quality improvement initiatives.

Requirements: Customer service/BPO quality experience, strong analytical skills, attention to detail, good communication, and knowledge of quality processes and audit parameters.

Experience: 3–8 Years | Department: Operations

We are hiring Team Leaders to manage day-to-day operations and lead a team of customer service/BPO professionals.

Responsibilities:

• Manage and motivate the team to achieve business targets.
• Monitor productivity, quality, attendance, and performance.
• Conduct regular coaching and performance discussions.
• Handle escalations and support issue resolution.
• Prepare and analyze daily/weekly performance reports.
• Coordinate with Quality, Training, WFM, and Operations teams.
• Ensure process compliance and customer satisfaction.

Requirements: Prior team-handling experience in BPO/customer service operations, strong communication, analytical, and people-management skills.

Experience: 1–6 Years | Process: B2B Sales

We are looking for B2B Sales professionals to identify business opportunities, engage decision-makers, and drive revenue growth.

Responsibilities:

• Generate and qualify B2B leads.
• Connect with business owners and decision-makers.
• Understand client requirements and recommend solutions.
• Conduct product/service presentations and negotiations.
• Manage follow-ups and maintain the sales pipeline.
• Achieve monthly revenue and conversion targets.
• Maintain CRM and sales reports.

Requirements: Strong communication, presentation, negotiation, and relationship-management skills. Prior B2B/inside sales experience is preferred.

Experience: 0–5 Years | Process: Technical Support

We are hiring Technical Support Executives to troubleshoot customer issues and provide effective technical assistance.

Responsibilities:

• Handle technical queries through calls/chat/email.
• Diagnose and troubleshoot hardware, software, network, or product-related issues.
• Guide customers through step-by-step solutions.
• Document issues and resolutions accurately.
• Escalate complex technical problems to relevant teams.
• Maintain quality and customer satisfaction standards.

Requirements: Good communication and troubleshooting skills, basic technical knowledge, computer proficiency, and customer-handling ability. Relevant technical support/BPO experience is preferred.

Experience: 0–5 Years | Process: Travel / Customer Support

We are looking for Travel Support Executives to assist customers with travel-related queries, bookings, changes, cancellations, and general support.

Responsibilities:

• Handle customer queries through voice/chat/email.
• Assist with flight, hotel, booking, cancellation, and itinerary-related requests.
• Resolve customer issues efficiently.
• Coordinate with internal and external teams when required.
• Maintain accurate booking and customer records.
• Meet quality, productivity, and customer satisfaction targets.

Requirements: Excellent communication skills, customer-service orientation, basic computer knowledge, and willingness to work rotational shifts. Travel/BPO experience is preferred.

Experience: 0–5 Years | Process: Voice / Sales

We are hiring Telesales Executives to connect with prospective customers, understand their requirements, and convert leads into successful sales.

Responsibilities:

• Make outbound calls to prospective customers.
• Explain products/services and address customer queries.
• Follow up with leads and maintain the sales pipeline.
• Achieve daily/monthly sales and conversion targets.
• Maintain accurate customer and call records.
• Handle objections and negotiate effectively.
• Ensure a positive customer experience.

Requirements: Good communication and convincing skills, sales mindset, basic computer knowledge, and target-oriented approach. Telesales/BPO experience is preferred. Freshers with strong communication skills may apply.

Job Title: Customer Service Executive
Process: Voice / Chat / Blended
Experience: 0–5 Years
Employment Type: Full-Time
Work Mode: Work From Office
Shift: Rotational / As per business requirement

Job Overview

We are looking for customer-focused and communication-savvy Customer Service Executives to join our team. The selected candidates will be responsible for assisting customers, resolving queries, providing accurate information, and ensuring a positive customer experience through voice calls, chat, or blended channels.

Key Responsibilities

• Handle customer queries through inbound/outbound voice calls, live chat, or blended channels.
• Understand customer concerns and provide accurate and timely resolutions.
• Maintain a professional and courteous communication style.
• Resolve complaints and service-related issues effectively.
• Follow defined SOPs, quality standards, and process guidelines.
• Maintain accurate customer and interaction records.
• Meet daily/weekly/monthly performance targets.
• Escalate complex issues to the appropriate team when required.
• Ensure high levels of customer satisfaction and first-contact resolution.
• Follow data privacy, security, and compliance requirements.

Candidate Requirements

• Graduate / Undergraduate with relevant experience.
• Excellent verbal and written communication skills.
• Good English communication skills.
• Comfortable handling customers over phone and/or chat.
• Basic computer and internet skills.
• Ability to multitask and work under pressure.
• Strong problem-solving and listening skills.
• Willingness to work in rotational shifts, including weekends if required.
• Customer service, BPO, contact center, or international process experience will be an advantage.

Process-Specific Requirements

Voice Process

• Strong verbal communication and active listening.
• Ability to confidently handle customer calls.
• Clear pronunciation and professional call etiquette.

Chat Process

• Excellent written English.
• Fast and accurate typing skills.
• Ability to handle multiple chats while maintaining quality.

Blended Process

• Comfortable handling both voice and non-voice interactions.
• Ability to switch between calls, chats, emails, and other customer channels.
• Strong multitasking and time-management skills.

Key Performance Indicators

• Customer Satisfaction (CSAT)
• Quality Score
• Average Handling Time (AHT)
• First Contact Resolution (FCR)
• Adherence / Attendance
• Productivity
• Response Time

What We Offer

• Competitive salary package
• Performance-based incentives
• Structured training and onboarding
• Career growth opportunities
• Professional and supportive work environment

Interested candidates can share their updated CV for consideration.