Team Leader – Operations

Experience: 3–8 Years | Department: Operations

We are hiring Team Leaders to manage day-to-day operations and lead a team of customer service/BPO professionals.

Responsibilities:

• Manage and motivate the team to achieve business targets.
• Monitor productivity, quality, attendance, and performance.
• Conduct regular coaching and performance discussions.
• Handle escalations and support issue resolution.
• Prepare and analyze daily/weekly performance reports.
• Coordinate with Quality, Training, WFM, and Operations teams.
• Ensure process compliance and customer satisfaction.

Requirements: Prior team-handling experience in BPO/customer service operations, strong communication, analytical, and people-management skills.