Quality & Training Manager

Experience: 6–12 Years | Department: Quality & Training

We are hiring a Quality & Training Manager to lead quality and learning functions and drive continuous performance improvement.

Responsibilities:

• Manage Quality Analysts and Training teams.
• Establish and monitor quality and training standards.
• Analyze quality trends and identify process gaps.
• Drive calibration, coaching, and improvement initiatives.
• Develop training plans, assessments, and learning programs.
• Partner with Operations and WFM teams.
• Track KPIs and present performance reports to stakeholders.

Requirements: Strong experience in BPO Quality/Training, leadership and analytical skills, excellent communication, and stakeholder-management capability.