Process Trainer

Experience: 2–6 Years | Department: Training

We are hiring Process Trainers to deliver training and support employee performance improvement.

Responsibilities:

• Conduct induction, process, product, and refresher training.
• Prepare training materials and assessments.
• Track trainee performance and identify knowledge gaps.
• Conduct coaching and feedback sessions.
• Work with Operations and Quality teams to improve performance.
• Maintain training reports and documentation.
• Ensure employees understand process and compliance requirements.

Requirements: Strong presentation and communication skills, experience in BPO/customer service training, good process knowledge, and ability to engage learners effectively.