Operations Manager

Experience: 6–12 Years | Department: Operations

We are looking for an Operations Manager to manage teams, processes, performance, and overall service delivery.

Responsibilities:

• Manage day-to-day operations and multiple teams.
• Drive productivity, quality, SLA, CSAT, and business targets.
• Analyze performance reports and identify improvement opportunities.
• Manage escalations and client requirements.
• Lead Team Leaders and support performance management.
• Coordinate with WFM, Quality, Training, and other functions.
• Implement process improvements and operational best practices.

Requirements: Strong BPO/customer service operations experience, leadership skills, analytical ability, stakeholder management, and excellent communication.